Home page > Frequently Asked Questions
About the Store
When are your business hours?
This is an internet shop, so orders and inquiries can be made 24 hours, 7 days a week.
(However, there are times when the website is down; for example, system maintenance and server failure)
Do you have a catalogue?
We do not have a catalogue as of now.
If we issue a catalogue, we will notify our customers through the website or the mail magazine, so please look forward to it.
What is your privacy policy?
We believe that protecting our customers' personal information as our utmost priority, and strive to make our store a place where customers can enjoy shopping without any worries. Details are written in our privacy policy page so please have a look.
Payment Methods
Can you issue me a formal receipt?
We do not issue formal receipts.
About customs fees, import tax, and customs clearance fees
Depending on the country you live in, there may be customs fees, other import taxes, and customs clearance fees that may occur for the items you have purchased.
All customs fees, import taxes, and customs clearance fees are paid by the customer.
Taxes and customs clearance fees are different for every country.
For details please ask the customs of the country you are receiving the purchased items.
About payment methods
We only accept PayPal.
About the Tatami
Is this product good for those with atopic dermatitis and allergic diseases?
The original material of the Tatami-Sheet is washi folded by machine. Thus allergens like house dust, mold, and mites are more inhibited, compared to the igusa tatami.
What's the recommended color?
The most popular colors are "Traditional green" and "Bright green. "For tatami with color, the most popular colors are "Ash pink," "Brown" and "Light pink."
Is it possible to purchase Igusa-Tatami?
We are very sorry, but we do not handle Igusa-Tatami.
Payment Methods
Can you issue me a formal receipt?
We do not issue formal receipts.
About customs fees, import tax, and customs clearance fees
Depending on the country you live in, there may be customs fees, other import taxes, and customs clearance fees that may occur for the items you have purchased.
All customs fees, import taxes, and customs clearance fees are paid by the customer.
Taxes and customs clearance fees are different for every country.
For details please ask the customs of the country you are receiving the purchased items.
About payment methods
We only accept PayPal.
Shipping and Shipping Fees
We ship through EMS or DHL depending on the size and weight.
Tatamiroom.jp offers free shipping for all items.
Returns, Exchanges and Cancelling
We do not allow cancels or refunds after the product is shipped. Furthermore we do not have any methods to check the condition of the product and whether or not it has arrived, so we ask our customers to handle shipping problems and all related issues.
It is not possible to specify the delivery date/delivery time.